Shipping policy
Please kindly note, orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
OUR STANDARD SHIPPING RATES:
Domestic Shipping
| Method | Cost | In-Transit Time** |
|
|
$9.99 |
|
|
|
FREE |
4 - 7 Business Days****** |
** DUE TO COVID 19 EXPECT NATIONWIDE SHIPPING DELAYS. PACKAGE DELIVERY TIMES MAY BE EXTENDED.
Please email asusocouture@gmail.com for express orders.
*Overnight orders must be submitted Monday through Thursday by 11am ET. Orders placed on Thursday after 11am EST through Friday 11am EST will arrive on Monday. Orders placed on Friday after 11am EST and over the weekend will arrive on Tuesday. We do not offer overnight delivery to P.O. Boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service.
***PLEASE NOTE: UPS WILL NOT DELIVER TO A P.O. BOX, A PHYSICAL ADDRESS IS REQUIRED****
International Shipping
Orders placed will arrive within 7 - 25 business days (excluding weekends, public holidays and federal holidays) depending on shipment method chosen at check-out.
Shipping costs are calculated based on geographical location of delivery address and total weight of parcel.
Additional taxes, duties, or customs may be charged for some orders, however you are responsible for these additional fees. Asuso Couture does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay custom fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.
Please check you local courier for more information on how COVID 19 directly effects your shipment with us,
** DUE TO COVID 19 EXPECT NATIONWIDE SHIPPING DELAYS. PACKAGE DELIVERY TIMES MAY BE EXTENDED.
** In-Transit Time - Does not include standard processing time of 3 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table".
*** Free Shipping Promotion (applies to domestic shipping only) - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
*Any orders placed after 10:00 AM Eastern Time will be processed the following the business day.
* If there is an error on the billing and shipping information that you have provided, packages will most likely be handled by your local post office. If the shipment cannot be resolved with the post office, it will be returned back to us where we contact you on the discrepancies regarding the issue with the package. Please note that mistakes done on behalf of the customer will result in additional shipping costs.
*Mistakes done on behalf of the customer does NOT void our policies regarding returns. After careful investigation of the issue at hand, we reserve the right to issue a merchandise/store credit for the return or cancellation of the order.
*Packages sent to military post-offices may have restrictions such as, APO-FPO-DOP. Additional rates may apply.
*Coupons: We reserve the right to ship with any carrier if a coupon code was used at the time of purchase. Free Shipping does not apply if a coupon is used during a sale.
PRE ORDER POLICY
Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size before the item arrives with us.
Please kindly note, Pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.
Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
Asuso Couture is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping.
You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, or as per the date suggested on the product page at time of order placement.
In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself Asuso Couture cancellation of the Pre-order may be permitted and a store credit will be issued as per our online store policies.
**Important Disclosure: Re-cuts may differ in color to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our shipping policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team asusocouture@gmail.com along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
LOST OR STOLEN PACKAGES
Asuso Couture is not responsible for lost or stolen packages. If your tracking number states that your order was delivered and you have not received it, please contact USPS directly at 1-800-ASK-USPS (1-800-275-8777) or mail carrier. Any lost, stolen or damaged packages must be reported to the mail carrier claims department.
If an unclaimed packaged has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Asuso Couture is not responsible for packages that are delayed due to weather such as a natural catastrophic events.
Orders
Unfortunately once an order is placed we cannot cancel it.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Reserved Rights Regarding Returns
Asuso Couture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Asuso Couture reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non- Asuso Couture items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a client, we must ensure the safety, welfare, and comfort of all customers across the globe.