PRE ORDER POLICY
Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size before the item arrives with us.
Please kindly note, Pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.
Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
Asuso Couture is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping.
You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, or as per the date suggested on the product page at time of order placement.
In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself Asuso Couture cancellation of the Pre-order may be permitted and a store credit will be issued as per our online store policies.
**Important Disclosure: Re-cuts may differ in color to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our shipping policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team firstname.lastname@example.org along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.