Refund policy
Returns
We have also extended our return window for all purchases placed due to the pandemic. Our policy lasts 10 days. If 10 days of the delivery date have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As for International returns, please feel free to contact us as the return window could vary depending on the limitations set for international couriers. To ensure you are staying up to date, please sign up to our newsletter for important announcements.
All returns will be refunded via store credit. Store credit can be used immediately and never expires.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all tags.
We also do not accept products that have been used, worn, altered, damaged, with self tanner, pet hair, smell including deodorant and perfume.
Swimsuits, bodysuits, sale items and accessories are FINAL SALE ITEMS and not eligible for exchange (NO EXCEPTIONS).
Please note items returned after 10 business days, damaged, altered, worn, used, with self tanner, pet hair, smell including deodorant and perfume are subjected to a $15.00 fee and will be returned to you.
Asuso Couture is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Once an order has been placed your order is final and therefore cannot be cancelled.
If refund is rejected you will be responsible for shipping charge.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via store credit. Store credit can be used immediately and never expires.
Please allow 5 - 7 business days for us to process your return once it is received by our Distribution center.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Sale items can ONLY be exchanged for different sizing per availability of the same item.
Exchanges (if applicable)
Please return your items for exchange within 10 days. We do not accept items that are worn, washed, altered, sale items, bodysuits and swimsuits.
If a product is not in its original state, customer is responsible for paying to return products back.
If 10 days of the delivery date have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at asusocouture@gmail.com and send your item to: Asuso Couture, 16635 Spring Cypress Rd # 2535, Cypress TX 77429, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be sent to email used at checkout.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Asuso Couture, 16635 Spring Cypress Rd # 2535, Cypress TX 77429, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
Asuso Couture is not responsible for lost or stolen packages. If your tracking number states that your order was delivered and you have not received it, please contact USPS directly at 1-800-ASK-USPS (1-800-275-8777) or mail carrier. Any lost, stolen or damaged packages must be reported to the mail carrier claims department.
If an unclaimed packaged has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Asuso Couture is not responsible for packages that are delayed due to weather such as a natural catastrophic events.
Orders
Unfortunately once an order is placed we cannot cancel it.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Reserved Rights Regarding Returns
Asuso Couture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Asuso Couture reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non- Asuso Couture items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a client, we must ensure the safety, welfare, and comfort of all customers across the globe.